Dansant Return Policy
We hope you will love everything you order from us. Don’t worry if something isn’t quite right – you have 14 days to return it, or to exchange the same item for a different size.
We are now offering FREE try on and FREE Collection Service
Click Here for details
Choose 2 dresses, and we’ll ship them to you for free.
No deposit or card information required.
You’ve got 14 days to decide whether to keep the dress.If not, return shipping’s also on us.
If you do not wish to keep the dress, let us know the best day for collection by email,(Unfortunately no time slot can be booked, it will be 08:00 to 18:00) we will arrange for it to be collected free of charge. Or you can drop it off at your local Hermes store which is normally within 0.4 with our prepaid return label.
You are also invited to leave a product review on our website, in order to help us improve.
Due to the nature of our products, please try your dress on in a clean area and make sure all items returned to us are clean, unwashed, and in a sellable condition with all tags intact.
We want all our customers to be happy with the product for their big day. All our wedding dresses are Triple Quality Controlled. However some dresses have over 1000 small handmade decorations, so one or two may come off after delivery. Please allow for this in these cases.
Provided you have notified us on the dispatch note that you wish to cancel your order under the Consumer Contracts Regulations, and the return also meets the terms of this Policy, you will be entitled to a full refund of the product.